Terms & Conditions

In respect of Booking Conditions, “We/ Manali Live” and “You/ Participant(s)”- will be the person(s) whose name and details appear on the booking form.

Insurance:

Before joining the tour we recommend that you take out travel insurance. This should include adequate cover for baggage, medical expenses, cancellation, helicopter evacuation and emergency repatriation. You must supply documentary proof of it to us before starting the trip. If you do not have travel insurance you must have a credit card with at least a US $5000 limit.

Booking Confirmation:

Your booking will be confirmed by email once we have received a deposit of 50% and the signed copy of booking form and contract. The balance is due no later than one months prior to departure. If you book a tour less than one month prior to departure, you must send the full payment within 7 days of confirmation by us.

Terms of Cancellation:

All cancellations must be made in writing and signed by the person who signed/done the booking and will be taken into account by the agency upon receipt of that letter.If you cancel, the following scale of charges will apply:

Date of Cancellation	Refund
2 months before departure	100 % refund
1 months before departure	50% of total trip cost
15 days before departure	No refund

If you do not show up at the meeting point specified on the agreed date, we will assume you have been delayed and will wait for you to contact us with your new expected arrival date. If you do not contact us within 48 hours we will assume you have cancelled the tour. There is no refund of any money paid.

The tour will not be cancelled unless we are forced to do so because of unusual or unforeseen circumstances, such as a major natural disaster, major political unrest or war. If we cancel the tour we will promptly refund all payments made to us including the deposit (less the unrecoverable costs such as air tickets cancellations). We shall not be liable to refund any additional expenses that you may have incurred (such as insurance, visas, vaccinations and other incidental costs).

Refunds:

(a) In case the journey is broken off early upon the client’s own wish or causes, Manali Live shall not be liable to any refund of the days not utilized. Clients will have to pay for hotel or any extra costs incurred after leaving the itinerary.

(b) The information sheets and the dossier give information and conditions relating to the tour and are deemed to be part of the contract and so you should be fully aware of their contents. However, the itinerary is an indication of what the group should accomplish, but is not a contractual obligation- changes may be made because of exceptional weather, flight cancellations, sickness or other unforeseen circumstances. No refund will be given for unused services or unrealized dreams.

(c) Manali Live shall not be liable to refund of any Bank charges deducted while making the bank transaction.

Notes

Ø Most of the Hotels in Ladakh provide Extra Mattress/Roll out bed, as Extra Bed.

Ø Rates valid only for Indian citizens, however, for foreign nationalities, there would only be a cost difference arising on account of Innerline Permits, rest remaining the same. At the time of Tour Planning do inform the nationality of your Group Members if any of them is Non-Indian to get the ILPermits issued in advance.

Ø Hotels/Camps quoted, are subjected to availability at the time of Confirmation, erstwhile a similar category Hotel/Camp shall be offered, with due consideration of quality remaining intact.

Ø The tourism infrastructure in Ladakh Region is not very much developed and one should not expect or compare it with the standards of plains & other developed destinations, you may face scarcity of water and power in the region and so you may come across situation like water (hot) being supplied on time basis morning & evening.

Ø Leh vehicles are not allowed to pick up & drop the guest at Srinagar Airport while othe union vehicles are not allowed at Leh, leading to change of vehicle at each destination.

Ø We reserve the rights to rearrange the Itinerary to suit Hotel availability without changing the Total number of days at each destination & without compromising on any Services.

Ø Meals at the accommodations or other services not utilized during the tour shall be not liable for any kind of refund from the tour price.

Ø We hold the right to alter the tour schedule in case of bad weather & other conditions beyond our control that might affect the normal itinerary.

Ø We reserve the right to withdraw the tour ten days prior to the tour start date in case of any emergencies / uncertain condition . In such a case whole of the paid advance would be refunded.

Your Responsibility

Acknowledgement of Risk:

It is a fundamental condition that you acknowledge that this is an adventure tour. This requires some flexibility. The day to day itinerary is taken as a guideline only. We cannot be held responsible for any delays caused by International or domestic flights, Strikes, Government regulations, weather or natural casualties. In such cases, we shall be responsible for suitable alternatives which could be decided upon mutual agreement. If an agreement cannot be made, Manali Live shall be responsible for any refund after deducting expenses already incurred.

Physical Fitness:

You confirm that you are in proper physical and mental condition before going on a Challenge/trek/tour with us. You confirm that it is your own responsibility to determine the ability to participate. If you are going on an Expedition a Doctors Certificate would be required stating that you are fit for such a tough and demanding experience. You also confirm that you will notify us about any medical condition or the use of prescribed medication that we should know about. It is your duty to notify us beforehand and is your responsibility to obtain medical advice as regards to vaccinations required for the trip.

Documents (just a guide)

All participants must bring with them the following paperwork without which we may refuse them from joining their expedition: Passport with at least six months validity.
Full driving license for your country of residence (if participating in Motorcycle Tour)
International Driving License (if participating in Motorcycle Tour)
Personal Travel Insurance (Copy should be brought on travel).
We will take no responsibility if you are not allowed to fly due to inappropriate paperwork.

Respect:

((a) You agree to abide by the authority of the leader. Signing the booking form implies your acceptance of the tour leader’s decisions which could affect the group or individuals. The tour leader will give you a complete briefing at your arrival about your journey with Manali Live . The guide or group leader designated by the agency reserves the right to expel at any time a group of person or an individual whose conduct may be regarded as affecting or endangering the safety or well-being of the group. No compensation or refund will be due to such individuals.

(b) The client agrees to behave responsibly in environmental and cultural matters and agrees to follow proper hiking and camping etiquette while in the mountains and to act respectfully towards the people and customs of the region.

Our Responsibility:

It is our duty to ensure to we deliver the trip you have booked with us to the best of our ability and the it precedes in accordance with the itinerary as stated on our website/ tailor made to your requirement, thereafter making sure as reasonable as possible your journey is unhindered en-route. Our itineraries have been designed with consideration to the environments in which we travel its people and its cultures. Participants’ should therefore realize that hygiene and safety standards in countries which you journey are far different to the standards of your own. However, we take care when booking locations, should offer the best of the area in which you stay and dine.

Any Participant(s) portraying acts of negligence on the expedition will not only risk their own life, but also that of their fellow participant(s) and will be cautioned. Repeated actions of the Participant(s) in question will have their trip terminated immediately and no refunds will be given. No refunds will be given to participant(s) who leave an expedition en-route. We will not be responsible for any traffic accidents caused through carelessness.

Due to the nature of our adventures and their locations- we reserve the right if deemed necessary, to divert the course of an already commenced expedition away from events (deemed harmful) to the safety of an alternative route.

Force Majeure- if for any unforeseen reason interruptions cause delay(s) en-route, preventing us from fulfilling their expedition obligations. Any additional expenditure incurred during the interruptions will have to be borne by the participant(s). However, we will do our utmost to rectify the situation into continuing on with the adventure.

Complaints:

We assure you the best possible service on your journey, ensuring you have a great time. However, if you have a complaint during your expedition, please notify your expedition leader immediately in order to rectify the situation.

Law and Jurisdiction:

The Contract shall be construed in accordance with the Indian Law and the parties irrevocably submit to the exclusive jurisdiction of the Indian Court; Manali, District Kullu, H.P. to settle any disputes, which may arise out of or in connection with this Contract.